Effective Date: 2026-05-23
Last Updated: 2026-05-23
1. Introduction
DNA Locksmith (“DNA Locksmith,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit https://dnalocksmith.ca
- Request locksmith services or a quote
- Contact us by phone, email, or website forms
- Use our services in the Greater Toronto Area
By using our website or services, you consent to this Privacy Policy.
2. Information We Collect
A. Personal Information
We may collect:
- Full name
- Phone number
- Property or service address
- Vehicle information (if applicable)
- Service history and appointment details
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage data
3. How We Use Your Information
We use your information to:
- Provide locksmith services
- Schedule appointments and dispatch technicians
- Verify service requests
- Process payments and invoices
- Respond to enquiries
- Improve our website and services
- Maintain security and prevent fraud
- Comply with legal obligations
We do not sell your personal information.
4. Consent
In accordance with Personal Information Protection and Electronic Documents Act (PIPEDA), we collect, use, and disclose personal information with your consent.
Consent may be:
- Express (e.g., filling out a form or booking a service)
- Implied (e.g., contacting us for assistance)
You may withdraw consent at any time, subject to legal or contractual restrictions.
5. Sharing Your Information
We may share your information with:
- Employees and locksmith technicians
- Payment processors
- Scheduling and CRM software providers
- Website hosting providers
- Legal or regulatory authorities where required by law
All third parties are expected to protect your information appropriately.
6. Payment Information
Payments are processed securely through third-party providers. We do not store full credit card details on our systems.
7. Data Security
We implement reasonable physical, technical, and organizational safeguards to protect personal information.
However, no method of transmission or electronic storage is completely secure.
8. Retention of Information
We retain personal information only as long as necessary to:
- Provide services
- Maintain records
- Meet legal and tax obligations
- Resolve disputes
9. Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Withdraw consent
- Request deletion of your information
To exercise these rights, contact us using the details below.
10. Cookies
Our website may use cookies and similar technologies. Please see our Cookie Policy for additional information.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
13. Contact Information
DNA Locksmith
Greater Toronto Area, Ontario, Canada
Phone: (647) 741-1766
Email: dnalocksmithservice@gmail.com
Website: https://dnalocksmith.ca
